bet 111's Privacy Policy
Your personal information is a trust placed with us. bet 111 is always committed to upholding that trust.
This privacy policy applies to all registered and unregistered users of the bet 111 website. By continuing to use the site, you are considered to have accepted all the terms of this policy. Please read the full policy carefully before using our site.
Introduction and Scope
1.1 Purpose of This Policy
bet 111 treats the privacy of its users as its highest priority. The aim of this policy is to give you a clear understanding of what information is collected, why it is collected, and how it is used — when you register on our platform, log in, take part in betting or gaming activities, or contact support. Reading our Terms and Conditions together with this privacy policy will give you the full picture of the agreement governing use of the platform.
1.2 Which Services This Covers
This policy applies to all of the following bet 111 services:
- bet 111 website and mobile platform
- Casino, slots, and sports betting sections
- Customer support via live chat and email
- Deposit and withdrawal transaction processes
- Participation in bonuses, promotions, and the VIP program
1.3 Age Requirement
The minimum age to open an account and participate in any casino or betting activity on bet 111 is 21+. We do not knowingly collect information from minors. If any user opens an account without meeting the age requirement, it will be closed immediately.
What Information We Collect
2.1 Information Provided at Registration
When you create an account on bet 111, we collect the following information:
- Full name and date of birth
- Mobile number (linked to bKash, Nagad, or Rocket)
- Email address
- Username and password (stored in encrypted form)
- National ID card or other identity document details (if identity verification is required)
2.2 Automatically Collected Information
Some information is collected automatically while using the site:
- Device information: model, operating system, browser type
- IP address and network information
- Cookie and session data
- Traffic source and page visit records
- Betting and gaming activity logs
2.3 Financial Transaction Information
During deposit and withdrawal processes, bet 111 records only the transaction reference number, amount, and time. Full mobile banking PINs or passwords are never stored. Transactions carried out via bKash, Nagad, and Rocket are protected by the respective service provider's security measures.
2.4 Support Communication Information
When you contact our customer support team via live chat or email, the content of that conversation may be recorded. This is done for the purpose of improving service quality and resolving disputes.
Purpose of Data Use
| Purpose | Explanation |
|---|---|
| Account Management | Used to confirm registration, manage login, and secure the account. |
| Identity Verification | Documents are verified for financial transactions and age confirmation. |
| Transaction Processing | Transaction information is used to correctly complete deposits and withdrawals. |
| Customer Support | Communication records are used to resolve issues and improve service quality. |
| Security and Fraud Prevention | Data is analysed to detect unauthorised access and suspicious activity. |
| Service Improvement | Used to improve platform performance and user experience. |
| Bonuses and Promotions | Account and transaction information is used to correctly apply eligible bonuses and offers. |
3.1 Marketing Communications
bet 111 never sells your personal information to third parties. However, if you have given consent to receive promotional notifications, bet 111 may inform you about new offers, bonuses, and updates. You can turn off these notifications at any time from your account settings.
Data Storage and Security
4.1 Encryption and SSL Protection
All data exchanged between you and our servers on the bet 111 platform is encrypted using SSL (Secure Sockets Layer) technology. This means no third party can read or alter the data in transit.
4.2 Server Security
User data is stored on secure servers protected by multiple layers of security to prevent unauthorised access. Passwords are never stored in plain readable form — they are always kept as hashes.
4.3 Data Retention Period
Data is retained for as long as your account remains active. After an account is closed, certain data may be retained for a period of time for legal obligations, dispute resolution, or fraud prevention purposes. Once no longer needed, data is securely deleted.
4.4 Internal Access Controls
Only authorised bet 111 staff can access user data, and only on a need-to-know basis. All staff are employed under strict confidentiality agreements.
Cookie Policy
5.1 What Cookies Are and Why They Are Used
Cookies are small text files stored in your browser. bet 111 uses cookies for the following purposes:
- Essential cookies: Keeping login sessions active, remembering language preferences
- Functional cookies: Remembering your preferred game sections and settings
- Analytics cookies: Understanding which parts of the site are used most
5.2 Cookie Controls
You can disable cookies at any time from your browser settings. However, disabling essential cookies may cause some login and account functions to not work properly.
Data Sharing with Third Parties
6.1 When Data May Be Shared
bet 111 never sells your personal information for commercial purposes. Data may be shared in the following limited situations:
- Payment processors: Necessary information is exchanged with bKash, Nagad, and Rocket to complete transactions.
- Technology service providers: Technology partners involved in operating the platform, who work under strict confidentiality agreements.
- Legal obligations: To comply with valid orders from courts or law enforcement authorities.
- Fraud prevention: When cooperation is required in investigating serious fraud cases.
6.2 Third-Party Websites
If the bet 111 platform contains links to third-party websites, those sites follow their own privacy policies. bet 111 is not responsible for how your information is used on those sites.
Your Rights and Controls
7.1 Right to Access Your Data
You have the right to know what information bet 111 holds on your account. Upon request through the support team, we will provide a summary of the stored data.
7.2 Right to Correct Your Data
If your profile contains incorrect or outdated information, you can request a correction through account settings or customer support.
7.3 Right to Close Your Account
You can request to close your account at any time. Upon closure, personal data will be deleted; however, certain records may be retained for a specified period under legal obligations.
7.4 Responsible Gaming Protections
Under our Responsible Gaming Policy, you can set your own betting limits or temporarily suspend your account. This information is also kept confidential.
Policy Changes and Contact
8.1 Policy Updates
bet 111 reserves the right to change or amend this privacy policy as needed. For significant changes, a notification will be sent to the registered email or posted on the platform. Continued use of the site will be taken as acceptance of the updated policy. The latest version will always be available on this page. For full details on all terms of use of our site, visit the About Us page.
8.2 For General Questions
For answers to general questions about the privacy policy, visit our Frequently Asked Questions (FAQ) section, which contains detailed information on accounts, payments, and security.
Privacy Complaints and Requests
For any complaints, requests, or questions regarding your personal data, you can contact the bet 111 customer support team at any time. We provide assistance in both Bangla and English.